Support

How can we help?

Answers to the questions people ask most, and how to reach a person.

How do I sign in?

Enter your email on the sign-in screen and we email you a one-time link and a code. In the installed app, type the code: email links open your browser, not the app. Then enter the code from your authenticator app. Nothing arrived? Check spam, wait a minute and ask again.

I don't have an account

Accounts are created by invitation from a licensed association: staff by their Key Officer, members by their association. Ask there. To look around first, the sign-in screens open a sample club and a sample member account with placeholder data.

New phone, or lost the authenticator app

Ask your association's Key Officer or compliance officer to reset your two-step sign-in. You set it up again the next time you sign in.

Installing the apps

horus.farm/download has the apps for Windows, macOS, Linux and Android, and the steps for iPhone and iPad. Every app opens the live Horus, so there is nothing to update by hand.

Horus Home

Horus Home keeps everything on your device, with no account. If you change phones, export your journal from Settings first and import the file on the new phone. We can't recover a journal or a forgotten PIN: we never see either.

Your data and deleting your account

See horus.farm/privacy for what is kept and where. To delete your sign-in, ask your association or email hello@horus.farm from the address you sign in with. Associations keep the records the law requires them to keep.